Get in Touch

USA

  • Cygnet Infotech LLC
  • Mack-Cali Centre III,
  • 140 E, Ridgewood Avenue,
  • Suite 415 ST, Paramus,
  • NJ 07652
  • Tel: +1-646-915-0021
  • Fax: +1-201-221-8516

South Africa

  • Cygnet Infotech
  • 152, Willowbridge Centre,
  • 39 Carl Cronje Drive,
  • Tyger Valley,
  • Cape Town, 7530
  • Tel: +27 (0) 21 3002981 / 974 6162
  • Fax: 27 (0) 21 9746101

Australia

  • Cygnet Infotech
  • Suit 301, Level 3,
  • 171 Clarence Street,
  • Sydney,
  • NSW 2000
  • Tel: +61-280-147-206

INDIA

  • Cygnet Infotech Pvt. Ltd
  • 2A, Manikyam, Opp. Samudra
  • Annexe, Off. C. G. Road,
  • Navrangpura, Ahmedabad
  • Gujarat 380009
  • Tel: +91-79-30487400
  • Fax: +91-79-30487422

Request a Proposal

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UK

Tel: +44-20-8099-1653

  • Application downtime hurting your business?

    Our maintenance experts will analyze the root causes to optimize performance and mitigate risks.

  • Spending too much time in supporting and maintaining applications?

    Our services will free up your time and resources and let you shift your focus to core tasks.

  • Secure and rationalize the content management process to make key information safe and accessible.

    Protect intellectual property and build disaster recovery capability.

  • Customers, clients or employees unhappy with your products or applications?

    We will reduce issue resolution time and increase operational efficiency to satisfy end-users.

Application Maintenance Services

Slash downtime, reduce maintenance costs, and optimize application performance…

Enterprise IT leaders as well as application & product development companies find the task of software maintenance and support daunting. Support activities can tie up scarce development resources and eat up big chunks of IT budgets. We provide reliable software maintenance services that enable software development companies and IT departments to focus on core development tasks.

Software maintenance process includes error correction, capability enhancement, removal of obsolete features, and application optimization. Our experience in conceptualizing, developing, testing, re-engineering and optimizing products and applications stands us in good stead. However, our maintenance services are not just an addendum to our development capabilities – we follow a consultative and collaborative approach to work closely with our clients to offer quality services that guarantee minimum downtime and optimum efficiency.

We also understand that not only is it important to fix bugs, but as systems evolve over time, they need to be re-calibrated in order stay relevant and useful. Our proactive experts monitor and manage software applications with a focus on rapid fault resolution and preventive maintenance to ensure peak performance, minimize disruption and improve user satisfaction.

Offerings

Immediate fixes for bugs, permanent fixes to critical issues, quick adoption of latest technology, and dependable support.

Support and Bug Fixes

The initial versions of products and applications can throw up many bugs, and our developers work hand-in-hand with clients to create patches and fix the bugs speedily. Following a well-designed patch management strategy, we create patches to mitigate any security risks, to improve usability of the apps and to boost performance.

Application Upgrade & Enhancement

The advance of technology, and the evolution in how we use technology, has a big impact on the functionality of an application or software product. This necessitates the building and deployment of enhanced versions over time. Our support team performs root cause analysis to identify critical issues and suggest the best way to fix them. We also help develop new modules, enable SOA, and make the application mobile-ready in order to secure its usefulness.

Application Migration

Our application and data migration services are aimed at helping enterprises and software development companies modernize their IT assets and align them with their business needs. We help migrate applications and software products from under performing platforms, languages and operating systems to strategic ones, while taking care to leave the UI and UX as familiar as possible. The result is enhanced operational efficiency and reduced cost of maintenance.

Tech Support & Troubleshooting

While QA and testing can detect and eliminate the majority of bugs at the outset, some issues come to light only after deployment. While bugs are bound to ferment user dissatisfaction, our quick response and rapid resolution will minimize the negative impact. Although our focus is on remote software support and troubleshooting services, we are quick to deploy onsite resources whenever the need arises..

Web & Mobile Enablement

Smart mobile technology and the Internet are evolving continuously. Every software product or application has the opportunity to leverage relevant web & mobile services to offer better features and experience to users. We help you breathe new life in your desktop and client-server apps by identifying and integrating relevant web services and by building new mobile apps and integrating new mobility features. We also bring our web design and mobile UI/UX expertise in play to enable end users to reuse existing applications on web browsers and smart mobiles without any hassles.

Case Studies

  • Journey from Testing to Product Development, Maintenance and Support

    Cygnet offered extensive testing services for a role-based Access Control System built in .NET. Pleased with the quality of our testing services, the client commissioned our development team to add new features to the system and improve the scope and performance of the system.

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  • Migration from MS Dynamics CRM 4.0 to MS Dynamics CRM 2011 Online

    Migrated system and custom solutions from MS Dynamics CRM 4.0 to MS Dynamics CRM 2011 Online for one of the leading pricing, risk management and accounting solutions provider.

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  • Website Migration to Open Source J2EE Solution using Grails

    Cygnet migrated a CMS based sales website of the client to open source J2EE solution using Grails, a Java web development framework. Help to reduce Client' cost and rewrite the whole site and modernize the functioning by removing the legacy components in the CMS and DMS. 

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  • Legacy System Reengineering

    Developed a unified model that seamlessly integrated web and windows applications, providing an automated business process. Using process and data flow modeling techniques & Telelink controls on .Net Framework, process reengineering was done to move a CSR driven approach to a web based client dashboard. The end result was an application that was scalable, intelligent and provided better usability and greater functionality.

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Whitepapers

Feel free to download them and write to us about your thoughts and opinions.

Evolution of Test Automation

Software testing with in a limited budget and under time pressure has become a huge challenge. Testing automation is the strategic investment for businesses to lower costs...

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Document Management System

A DMS can also store and manage scanned paper documents, thereby simplifying and speeding up the process of retrieving, sharing, and auditing every single document...

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xRM - The Future of CRM

In dire economic situations, businesses or organizations typically work hard to expand their customer base and spend hefty money to add solid fuel to their growth engine...

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Sustainable IT Outsourcing

Global clients look for the most viable and effective IT outsourcing company in terms of cost, quality and ease of implementation...

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  • Cygnet is appraised at CMMi Level 3, and we adhere to a transparent and well-defined project development and management approach.
  • We work closely with our clients to identify support & maintenance needs, and go beyond our contractual commitment in the software support SLAs (Service Level Agreements).
  • Our team of developers are comfortable with Agile, Scrum, Iterative & Incremental and other development and project management approaches, and we can deliver full support & maintenance to any kind of product or application, at any stage of the lifecycle.
  • All our actives adhere to a high standard for quality services and data security – we are an ISO 9001 and ISO 27001 certified company.
  • Our internal process are further bolstered by adherence to QISMS, which is a standard set of process for maintaining quality, security and reliably standards.

With about 700 high-octane projects delivered, we have proven our reliability and dependability

We have successfully served the application development and maintenance needs of  300 clients from 28 countries across the globe

Choose from a huge team of expert developers – with enviable industry and domain experience – for dependable support and maintenance

We are happy to sign an NDA, and we make the process smooth, fast and hassle free

We promise that your IP rights, ideas and concepts will be protected

We set up and help clients use GoToMeeting, Skype, GTalk and other tools to communicate and collaborate with our offshore teams

We have powerful security system in place, and we can fortify it further for special projects