Our CRM consulting services help clients create a CRM roadmap describing overall CRM strategy and goals. We provide assistance right from strategy definition, conducting architectural review and audits, evaluating CRM software, identifying configurations and optimal solution to help our clients realize the expected return on investment.
Implementations & Global Rollouts
With our extensive knowledge and experience, we provide both partial and full-cycle CRM implementation and rollout support across a variety of CRM platforms for on-premise and on-cloud to help clients realize the anticipated CRM results with minimum cost and uptime.
We provide services to customize and alter functionalities, modules and workflows of existing CRM systems to make them flexible and suitable to meet client’s business-specific needs and requirements in the right manner.
Cygnet is instrumental in integrating client’s CRM with third-party applications and systems such as ERP, BI, CMS, ecommerce tools, marketing tools, data warehouses, etc. to engender consolidated and detailed information in the right places at the right time. We also provide Mobile CRM and Social CRM integration services that help improve CRM processes and communication across all the platforms.
Upgrades & Migration
We help clients tap full advantage of new technologies and features by conducting phased-wise upgrades and migration of aging CRM systems, database and processes to newer CRM systems, technologies and platforms ensuring quality throughput and minimum disruption.
QA & Testing
We offer support for testing CRM systems to ensure their operability and functionality before and after implementation, migration and integration utilizing our expertise in a series of QA and testing processes.
Lifecycle Support & Maintenance
We provide CRM lifecycle support and maintenance services to ensure client’s CRM stability and availability across their lifecycle. Our CRM lifecycle support services also help clients improve the bottom-line performances of their CRM systems and strengthen the ability to adapt and align with changing business requirements.