Get in Touch

USA

  • Cygnet Infotech LLC
  • Mack-Cali Centre III,
  • 140 E, Ridgewood Avenue,
  • Suite 415 ST, Paramus,
  • NJ 07652
  • Tel: +1-646-915-0021
  • Fax: +1-201-221-8516

South Africa

  • Cygnet Infotech
  • 152, Willowbridge Centre,
  • 39 Carl Cronje Drive,
  • Tyger Valley,
  • Cape Town, 7530
  • Tel: +27 (0) 21 3002981 / 974 6162
  • Fax: 27 (0) 21 9746101

Australia

  • Cygnet Infotech
  • Suit 301, Level 3,
  • 171 Clarence Street,
  • Sydney,
  • NSW 2000
  • Tel: +61-280-147-206

INDIA

  • Cygnet Infotech Pvt. Ltd
  • 2A, Manikyam, Opp. Samudra
  • Annexe, Off. C. G. Road,
  • Navrangpura, Ahmedabad
  • Gujarat 380009
  • Tel: +91-79-30487400
  • Fax: +91-79-30487422

Request a Proposal

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UK

Tel: +44-20-8099-1653

  • Get actionable insights into customer information, needs and buying patterns with holistic customer management

  • Integrate customer information and data with mobile, cloud and social applications to deliver a seamless customer experience and engagement across wide channels

  • Eliminate gaps between disparate systems and customer information silos to optimize and accelerate sales-cycle time

  • Enable unified interactions and customer data transparency across multiple business and functional layers

Enterprise CRM Solutions

Enhance customer acquisition & satisfaction with smart CRM solutions...

With today’s growing proliferation of technology and dynamic market trends, enterprises require a forward-looking CRM that helps them in managing customers across multiple service channels and improve brand identity, customer-response time and sales cycle. Our CRM practices involve developing and implementing viable CRM solutions (packaged solutions, custom-built applications, and scalable hosted solutions) for clients to meet their vital CRM priorities and goals – sales management to marketing automation to customer support and service in the most effective and personalized manner.

Cygnet Infotech provides comprehensive CRM solutions to small, medium and large enterprises across the globe. We build, deploy and manage cutting-edge CRM processes and systems utilizing domain knowledge, proven change management, deployment methodologies, efficient in-house tools and strong relations with leading vendors that help our clients move up in the graph of customer acquisition and sales turnaround time.

Offerings

We offer support for testing CRM systems to ensure their operability and functionality before and after implementation, migration and integration utilizing our expertise in a series of QA and testing processes.

CRM Consulting

Our CRM consulting services help clients create a CRM roadmap describing overall CRM strategy and goals. We provide assistance right from strategy definition, conducting architectural review and audits, evaluating CRM software, identifying configurations and optimal solution to help our clients realize the expected return on investment.

Implementations & Global Rollouts

With our extensive knowledge and experience, we provide both partial and full-cycle CRM implementation and rollout support across a variety of CRM platforms for on-premise and on-cloud to help clients realize the anticipated CRM results with minimum cost and uptime.

CRM Customization

We provide services to customize and alter functionalities, modules and workflows of existing CRM systems to make them flexible and suitable to meet client’s business-specific needs and requirements in the right manner.

CRM Integration

Cygnet is instrumental in integrating client’s CRM with third-party applications and systems such as ERP, BI, CMS, ecommerce tools, marketing tools, data warehouses, etc. to engender consolidated and detailed information in the right places at the right time. We also provide Mobile CRM and Social CRM integration services that help improve CRM processes and communication across all the platforms.

Upgrades & Migration

We help clients tap full advantage of new technologies and features by conducting phased-wise upgrades and migration of aging CRM systems, database and processes to newer CRM systems, technologies and platforms ensuring quality throughput and minimum disruption.

QA & Testing

We offer support for testing CRM systems to ensure their operability and functionality before and after implementation, migration and integration utilizing our expertise in a series of QA and testing processes.

Lifecycle Support & Maintenance

We provide CRM lifecycle support and maintenance services to ensure client’s CRM stability and availability across their lifecycle. Our CRM lifecycle support services also help clients improve the bottom-line performances of their CRM systems and strengthen the ability to adapt and align with changing business requirements.

Platform Expertise

  • Microsoft Dynamics CRM
  • Platform Logo 2
  • Platform Logo 3
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Value Benefits

With our professional CRM services, we help clients leverage their CRM in the best possible manner to respond to entire customer lifecycle management, including account management, campaign management, customer retention, leads management, customer services and sales funnel across all channels in real-time.

  • Targeted productsTargeted products and services based on customer insights
  • Multilevel co-ordinationMultilevel co-ordination to organize, track and prioritize customer requests on time
  • Easy-to-identify targetEasy-to-identify target customers and promising leads
  • Optimized time-to-saleOptimized time-to-sales with better cross-selling and up-selling
  • Effective customerEffective customer retention with customer-centric projects and activities

Whitepapers

Feel free to download them and write to us about your thoughts and opinions.

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